Dispatch Time:
We aim to dispatch your in-stock order within 24 hours of payment. For orders where the courier fee has been paid, we aim to ship within 48 business hours.

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Free Delivery:

From time to time, we offer free delivery either within 100km of our showroom in Westlake, Cape Town, or nationwide. However, certain products may not qualify for free delivery due to their fragility, requiring handling by professional movers.

 

Storage Fee:

If the client delays delivery due to their building site not being ready or requires us to store the order for longer than one week, we will need to insure the product for the duration of storage. A storage fee will be applied to cover the insurance and packaging costs required to protect the product. Please note that we will not accept responsibility for goods stored without insurance. 

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Delayed Delivery (During Free Delivery Promotion)

If, during our free delivery promotion, the client delays our team from delivering an order within 24 hours of our request for acceptance, we will regrettably need to apply the full delivery fee as outlined in our website's terms and conditions/pricing.

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Terrazzo, Over-sized and 150cm (or larger) Mirrors:

Please note that Terrazzo products weighing over 30 kg per item, or any other product with a total weight of 50 kg or more and mirrors 150cm or larger, cannot be delivered using our own delivery van due to weight limitations. We will outsource delivery to a specialised courier equipped to handle heavy products. 

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Clients will be invoiced directly by the courier, and payment must be made in full prior to delivery. All items will be insured for their full value and covered by the courier's insurance policy during transit. Additionally, we occasionally offer free delivery within the Cape Town region; however, this promotion does not apply to the aforementioned heavy products.

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Cape Town In-Store Pickup:
Cape Town clients are welcome to collect their in-stock orders immediately after payment has been received. Simply select the "In-Store Pickup" option during checkout to take advantage of this convenient choice.

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Shipping Costs (Local/Cape Town):
Waybill Bag (up to 75km from our store): R50.00
Waybill Bag (100-160km from our store): R229.00

For furniture or multiple items that exceed the dimensions of a waybill bag, the following rates apply based on the distance from our store:

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0-30km from our store (fits in a Suzuki Carry payload): R450.00
30-60km from our store (fits in a Suzuki Carry payload): R650.00
60-100km from our store (fits in a Suzuki Carry payload): R800.00

For orders exceeding three cubic meters or for deliveries 100+ km away from Cape Town, please request a delivery quote for accurate pricing. Our logistics manager will send a payment link for easy payment via Snapscan, instant EFT, or credit/debit card. We do not add extra fees to the delivery fee.

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Estimated Courier Costs to Other Locations:

Johannesburg:

Waybill bag: R151.00
60cm x 60cm x 60cm box: R330.00
80cm x 80cm x 40cm box: R370.00
60cm x 60cm x 85cm box: R422.00
100cm x 100cm x 100cm: R1140.00

Durban:

Waybill bag: R151.00
60cm x 60cm x 60cm box: R365.00
80cm x 80cm x 40cm box: R415.00
60cm x 60cm x 85cm box: R478.00
100cm x 100cm x 100cm: R1345.00

Garden Route (Knysna, George, and Plettenberg Bay):

Waybill bag: R163.00
60cm x 60cm x 60cm box: R356.00
80cm x 80cm x 40cm box: R397.00
60cm x 60cm x 85cm box: R448.00
100cm x 100cm x 100cm: R1150.00

Hermanus:

Waybill bag: R124.00
60cm x 60cm x 60cm box: R248.00
80cm x 80cm x 40cm box: R274.00
60cm x 60cm x 85cm box: R306.00
100cm x 100cm x 100cm: R755.00

Environmentally-Conscious Packaging:
We support sustainability by using barely used second-hand boxes. If you require new packaging or if your order is a gift, please inform us in advance; a nominal charge for new packaging will apply.

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Insurance Cost:
The prices listed on our website do not include insurance for your order. The insurance cost is determined based on your order value, which we can assess once your order is placed. We’ll promptly provide you with an insurance quote to ensure your shipment is fully covered from our warehouse to your delivery address.

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Handling Damaged Parcels During Transit:
If, during transit, the courier damages your parcel and the damaged item is in stock, we'll expedite the dispatch of a replacement as soon as the courier completes the insurance claim process. If the exact item isn't available, you'll have the option to receive a store credit for an alternative product or request a full refund. Funds or store credit will be issued after the insurance claim is processed by the courier company.

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Exclusions:
Our insurance coverage does not extend to parcels collected by a courier of your choice or when you opt to collect the item in person. We ensure a thorough inspection of parcels before dispatch and encourage both you and your courier to do the same upon collection.

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Delivery Fee:
We do not markup delivery fees but assist in arranging a quote sent directly to you. The delivery fee should be paid directly to the courier as the service constitutes a direct agreement between you and the courier company.

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Acceptance of Quote:
By accepting the courier quote, you confirm that the provided delivery address, cost, insurance cost, and contact information are accurate. Any additional charges resulting from incorrect delivery information or delivery to the wrong premises will be billed directly to you by the courier company.

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Updates and Tracking:
Once your order leaves our warehouse, please contact the courier for further updates, as the process is no longer within our control. However, we will assist you in tracking your shipment and ensuring timely deliveries.

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Acceptance of Terms and Conditions:
By placing an order with Eight Degrees South, you acknowledge and agree to adhere to these terms and conditions, including our policy on courier-related damages. Should you have any questions or need further clarification, please don't hesitate to reach out to us.

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Showroom Purchases:
If you viewed the product on display in the showroom, it is considered sold in its current condition, and returns for display stock will not be accepted. 

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Delivery Specifics:

A fee is charged for all deliveries, reflected on an invoice presented to the customer for payment. We will charge the customer for all deliveries. Our own delivery team and courier partners deliver to your front pavement. We do not deliver inside properties or hoist products over balconies, doors, or railings. Delivery personnel are instructed not to attempt delivery where damages might occur.

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Risk and Liability:
Once the order is collected by the courier, all risk passes to the customer, who is insured by the courier. Deliveries will not be made after hours, weekends, or public holidays. We will notify you of any delivery delays but will not be held liable for any losses, costs, or damages arising from late delivery. If delivery is delayed due to a breach of your obligations, risk shall pass on the date when delivery would have occurred but for your breach. From that time, we will not be liable for loss or destruction of the product. The customer is required to inspect the products upon delivery.

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Store Credits and Vouchers:
Store credits, gift cards, and vouchers are valid for 24 months from the date of issue and can only be used in-store. We reserve the right to stop issuing store credits at any time. Credits are not refundable for cash.